Two higher education professionals play “Brand Bingo” during a Higher Ed Leadership Summit, marking familiar terms such as innovative, transformative, student-centered, inclusive, and future-ready.

Colleges: Stop Inventing Your Differentiation

Higher education may be overlooking one of its few competitive advantages that can’t be easily copied: what an institution has already spent decades becoming unusually good at.

At a moment when colleges and universities desperately need differentiation, many are looking in exactly the opposite direction. Find the hot program. Build the center. Rename the department. Add AI to something. Announce a partnership. The instinct is understandable, but when everybody responds to the same market signals, everybody ends up building roughly the same things.

There is a better strategy for a more constrained higher education market: identify the strengths an institution has already earned the right to own, concentrate investment behind the ones that remain relevant, and build outward from them.

That isn’t nostalgia or an argument against innovation. It is an argument that the strongest innovation often begins with an advantage competitors can’t readily reproduce.

Recent moves at UMass Amherst, Clark University, and Walla Walla Community College show what that looks like at three wildly different institutions.

UMass recently announced a $120 million Future of Food Initiative, bringing together food science, agriculture, nutrition, engineering, public health, biotechnology, data science, and other disciplines around the future of the food system. It is unquestionably forward-looking. It’s also about as UMass as UMass can get.

The university started life as Massachusetts Agricultural College in 1863. Agriculture isn’t trivia for the history page. It is institutional DNA. More than 160 years later, UMass has nationally significant strength in agriculture and food science, surrounded by a modern research university full of capabilities its founders couldn’t possibly have imagined. Even UMass Dining has become nationally recognized.

Those assets could remain separate. Or UMass can connect them and recognize that the whole is considerably more interesting than the organizational chart. Suddenly, the university isn’t merely very good at several things involving food. It has the ingredients — sorry — for a much bigger proposition: UMass can help shape the future of food.

That’s brand strategy, not because somebody came up with the phrase “Future of Food,” but because UMass has history, expertise, infrastructure, and proof behind the claim. More importantly, it is putting $120 million behind making the claim increasingly true. Marketing doesn’t have to manufacture differentiation here. The institution is creating it.

Clark University is working through a broader, and considerably more difficult, version of the same idea. Through their Clark Inspired strategic plan and Plan and Purpose capital campaign, an academic reorganization is taking place against the decidedly unglamorous backdrop confronting much of higher education: enrollment pressure, financial pressure, and the realization that institutions cannot indefinitely keep adding things while treating everything they already do as equally strategic.

Its new School of Climate, Environment, and Society is particularly instructive because Clark didn’t suddenly discover climate change and decide it needed a piece of the action. Geography has been central to the university’s intellectual identity for generations, and Clark played an important role in the development of geographic scholarship in the United States. The new school takes that accumulated strength and applies it to climate, environmental change, and the increasingly complicated relationship between human and natural systems.

That is a fundamentally different strategic move from asking how Clark preserves its historic strength in geography. The question is what that strength allows Clark to do now.

Clark President David Fithian has described the broader strategy as concentrating on areas the university can do “supremely well.” That gets directly at the choice many institutions have avoided. If resources are constrained, strategy cannot mean continuing to do everything while adding the next promising thing on top. It means deciding where greater concentration can produce greater distinction.

Then there is Walla Walla Community College, where the history is much shorter, but the principle may be even more revealing. WWCC established its Institute for Enology and Viticulture in 2000 as the Walla Walla Valley (WA) wine industry was developing. It built teaching vineyards, created College Cellars as a student-operated commercial winery, and developed an educational enterprise closely connected to the growers, winemakers, and businesses around it. Over the ensuing quarter century, hundreds of graduates entered the industry, many remaining in the region, while Walla Walla itself developed an international reputation as a wine destination.

Now the college is extending that strength with a new Wine Industry Sales and Management certificate, moving beyond grape growing and winemaking into sales, marketing, hospitality, consumer behavior, and business operations as the industry around it matures.

Walla Walla complicates the idea of “legacy” in a useful way. UMass inherited an agricultural mission at its founding. Clark accumulated intellectual distinction in geography over generations. WWCC’s wine legacy is only about 25 years old. But WWCC helped create the economic ecosystem from which its distinction now comes. The college saw an emerging regional industry, built expertise around it, educated people who became part of it, and developed alongside it. A quarter century later, that isn’t simply workforce programming. It is an institutional advantage rooted in place.

The three examples point to the same strategic principle: don’t start with what the market says is hot. Start with where the institution has an authentic advantage, then determine where that advantage intersects with emerging demand.

And that makes marketing more than a participant in this work. It gives marketing a distinctive job that no other institutional function is built to do.

Academic affairs knows where faculty expertise, disciplinary strength, and academic quality reside. Enrollment knows what prospective students are doing. Institutional research knows what the data say. Advancement knows what excites donors. Workforce teams know employers. Alumni relations knows where graduates have gone. Communications knows which stories attract attention. Leadership sees the institution as a whole.

Marketing’s distinctive contribution is different: it connects institutional capability to external meaning.

That distinction matters. An institution can be exceptionally good at something that nobody outside the institution values very much. It can see enormous market demand in an area where it has no credible advantage. It can have a fascinating history that means little to a prospective student. Or it can possess several seemingly unrelated assets that, viewed through a market lens, add up to a position far more powerful than any one of them.

Marketing is the function that should be asking what those assets mean together, to whom they matter, how competitors are positioned against them, and whether they can support a durable reason to choose the institution.

That’s a very different job from promotion.

Higher education marketing is usually brought in after the consequential decisions have been made. Enrollment needs more students, so generate leads. A new program needs enrollment, so build a campaign. Awareness is soft, so buy media. The brand needs attention, so refresh the creative. The implicit assumption is that marketing’s job begins once the institution has decided what it wants to sell.

By then, one of the most important marketing decisions has already been made: what the institution is asking the market to care about.

Marketing should have something to say about that.

Not because marketers should decide the curriculum, tell faculty what to research, or substitute market demand for academic judgment. They shouldn’t. But marketing brings a form of evidence that belongs alongside those considerations: how prospective students make choices, where competitors are converging, which institutional attributes actually register externally, what employers and partners value, which stories earn attention without being forced, and where an institution possesses credibility that others would have to spend years building.

In other words, marketing can distinguish between something the institution is proud of and something the market can actually value.

The days when a college could meaningfully compete simply by pointing to accomplished faculty, cutting-edge programs, state-of-the-art facilities, and engaged students are fading into the distance. Those things still matter enormously, but in a crowded market they increasingly function as expectations rather than differentiators.

That is an important distinction because the hardest marketing problem in higher education isn’t awareness. It’s interchangeability.

Visit enough college websites and the pattern becomes obvious. Institutions are innovative, student-centered, career-focused, welcoming, transformative, interdisciplinary, and committed to experiential learning. The problem isn’t that those claims are false. The problem is that the college down the road is saying exactly the same thing.

No amount of marketing legerdemain can fix a weak answer to Why you? Clever positioning, sharper creative, and more media might make sameness look more interesting for a while, but they cannot turn an undifferentiated institution into a differentiated one.

A useful market position needs evidence underneath it. Why should anyone believe this institution has unusual authority in this area? What can it demonstrate that competitors cannot easily reproduce? What associations can it plausibly build and defend over time?

That is why legacy strengths are marketing assets, not merely historical ones. UMass doesn’t have to invent a connection to food. Clark doesn’t have to manufacture credibility around geography and environmental inquiry. Walla Walla doesn’t need a focus group to establish its relationship with wine. Each starts with accumulated evidence — faculty expertise, programs, facilities, alumni, partnerships, reputation, history, and, in Walla Walla’s case, an industry the institution helped develop.

The raw materials already exist. Marketing’s distinctive role is to recognize when they add up to something the market can understand, value, and associate with one institution more strongly than another.

That requires marketers to work across boundaries the organization itself tends to preserve. Academic departments understand their disciplines. Advancement understands donors. Enrollment understands prospects. Workforce teams understand employers. Alumni offices understand graduates. Communications understands reputation. Each sees a piece. Marketing should be capable of seeing across those pieces and asking whether, together, they create territory the institution can credibly own.

That is why brand strategy needs to move upstream. Marketing shouldn’t arrive after the academic strategy has been decided with an assignment to “develop messaging.” It should bring an external, competitive, audience-centered perspective into the decisions that shape the institution itself.

So how do you find an earned advantage?

Start by putting the institutional org chart aside. The thing an institution can own rarely arrives neatly packaged as one department or degree. UMass’s opportunity becomes more interesting when agriculture, food science, dining, engineering, public health, and data capabilities are viewed together. Marketing is particularly well positioned to make those connections precisely because markets don’t experience institutions according to their reporting structures.

Then run the possibilities through five questions:

  1. Do we have proof? Not aspiration, anecdotes, or internal pride. Look for sustained enrollment strength, recognized faculty expertise, research, alumni concentration, employer relationships, facilities, outcomes, meaningful rankings, philanthropy, community impact, or other evidence that the capability is genuinely established.
  2. Does it matter now? History alone isn’t strategy. Identify where an established capability intersects with changing student interests, workforce needs, research priorities, social challenges, philanthropy, public policy, or economic development. The objective isn’t to preserve the old thing. It’s to determine whether the old thing can do new work.
  3. Would people believe it from us? If the institution claimed leadership in this space tomorrow, could it immediately produce enough evidence to make the claim plausible? If explaining the connection requires six paragraphs of institutional history and a heroic act of positioning, you probably don’t own it.
  4. Can competitors copy it easily? A new degree isn’t much of a moat. Accumulated faculty expertise, distinctive facilities, alumni networks, employer relationships, geographic advantages, research history, community connections, and cultural associations are harder to reproduce. The more of those assets that reinforce one another, the stronger the potential position.
  5. Are we willing to invest behind it? This is the question that separates positioning from strategy. If the institution identifies an authentic advantage but won’t move resources, recruit faculty, develop programs, build partnerships, raise money, reorganize where necessary, or stop investing equally in everything else, it hasn’t made a strategic choice. It has identified a theme for the next campaign.

Marketing has a particular responsibility in this diagnostic. It should pressure-test the institution’s internal assumptions against external evidence. Is the supposed strength actually known? Does it matter to audiences we need to reach? Is there competitive whitespace, or are fifteen institutions already trying to own the same territory? Can the idea stretch across recruitment, reputation, advancement, partnerships, and public engagement without becoming meaningless? Most importantly, can the institution demonstrate the claim repeatedly enough that marketing doesn’t have to keep explaining why anyone should believe it?

The strongest opportunities survive both tests: institutional truth and market consequence. A historic strength without contemporary relevance is heritage. Market demand without institutional credibility is trend chasing. A credible strength without competitive distinction may be a good program, but not a differentiating position. And an opportunity leadership won’t invest behind is just messaging.

What emerges isn’t necessarily a tagline, a school, or a $120 million initiative. It is a hypothesis about where the institution has an earned advantage worth concentrating around. Leadership can then test that hypothesis against students, employers, alumni, donors, faculty, market data, and competitive research before deciding how large the bet should become.

The point isn’t to preserve legacy strengths simply because they’re old. It is to find the ones that can do new work.

Agriculture becomes the future of food. Geography becomes a foundation for climate and environmental inquiry. A community college’s winemaking program expands into the business infrastructure of a maturing regional industry (How many restaurants DON’T have Washington State wines on their menus?). In each case, innovation comes from extending an existing advantage rather than starting from zero.

Once an institution makes that choice, marketing’s downstream work changes too. Recruitment isn’t inventing a value proposition for every campaign. Content isn’t a parade of unrelated stories competing for attention. Media relations has recognizable expertise to put into the world. Advancement has an investment story. Partnerships have a clearer institutional rationale. Alumni have something distinctive to rally around. Individual programs benefit from belonging to an institutional story larger than their own degree pages.

Marketing stops trying to make a collection of things look distinctive and starts compounding an advantage.

That may be its most important role. Advertising can create awareness. Communications can tell stories. Enrollment marketing can generate demand. But sustained brand value comes from repeatedly connecting something the institution demonstrably does well with something the outside world values, until the association becomes difficult to separate from the institution itself. Think MIT and engineering or Babson and entrepreneurship.

That distinction becomes more important as demographics, price sensitivity, public skepticism, and rising costs make higher education less forgiving. For decades, institutions could respond to new opportunities largely by adding things. Programs accumulated alongside programs, centers alongside centers, and organizational complexity became almost a geological record of successive strategic priorities. In a tighter market, that approach becomes increasingly difficult to sustain — and increasingly difficult to market.

The strategic alternative is concentration: fewer generic claims, clearer choices, and deeper investment where an institution has the strongest combination of capability, relevance, credibility, and market opportunity.

Before a college or university asks marketing how to sell the next big thing, it should ask marketing to help answer a more consequential question: What have we already earned the right to own, who could care about it, and what could it become if we treated it as a strategic advantage rather than simply another thing we do?

Your competitors might spend decades trying to build what you already have.

Maybe plug that in first.

Leave a Reply